SkyCrown Online Casino Privacy Policy
At SkyCrown Online Casino, we are fully committed to protecting your personal data and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you access our platform at skycrown.com, create an account, or use any of our services. We encourage you to read this document carefully before using the SkyCrown Casino website. By registering and playing with us, you acknowledge that you have read and understood the terms set out below.
1. Who We Are
Here at SkyCrown Online Casino, we operate under the legal entity Metlait SRL, incorporated in Costa Rica under registration number 3-102-911867. Our platform is licensed by the Tobique Gaming Commission under E-gaming Licence No. 0000064. If you have any questions regarding this policy or how we handle your data, you can reach our support team at support@skycrown.com or via live chat available 24/7 on our website.
2. Information We Collect
When you register on the Sky Crown Online Casino platform or interact with our services, we may collect the following categories of personal information:
2.1 Registration and Identity Data
- Full name, date of birth, and nationality
- Email address, phone number, and residential address
- Username and login credentials for SkyCrown casino login
- Government-issued ID documents for identity verification purposes
2.2 Financial and Transaction Data
- Payment method details (card numbers, e-wallet identifiers, cryptocurrency wallet addresses)
- Deposit and withdrawal history, including amounts and timestamps
- Information about preferred currencies — including EUR, AUD, CAD, NZD, BTC, ETH, and others
2.3 Technical and Usage Data
- IP address, browser type, device type, and operating system
- Pages visited, games played, session duration, and click behavior
- Data collected via the SkyCrown casino app or any mobile version of our platform
- Cookies and similar tracking technologies (see Section 6)
2.4 Communication Data
- Messages exchanged with our customer support team via email, live chat, or WhatsApp (VIP players)
- Feedback, complaints, or queries submitted to us
3. How We Use Your Information
We at SkyCrown Casino use the information we collect for the following purposes:
- To create and manage your player account and enable Sky Crown casino login
- To process your deposits and withdrawals securely and efficiently
- To verify your identity and comply with Anti-Money Laundering (AML) obligations
- To provide customer support via email, live chat, and WhatsApp for VIP members
- To personalise your gaming experience and recommend relevant games or bonuses
- To send promotional communications, including welcome offers, weekly promotions, and loyalty rewards — only where you have consented
- To monitor responsible gambling behaviour and enforce self-exclusion or deposit limits
- To comply with our legal obligations under applicable gaming regulations
- To detect and prevent fraud, cheating, or other unlawful activity on our platform
4. Legal Basis for Processing
Our Sky Crown Online Casino processes your personal data on one or more of the following legal grounds:
- Contractual necessity — we need your data to provide services you have requested, such as account registration and payment processing
- Legal obligation — we are required by law to collect and retain certain data under our gaming licence and applicable regulations
- Legitimate interests — we use data to improve our platform, prevent fraud, and ensure the security of all players
- Consent — where we rely on your explicit agreement, such as for marketing communications, you may withdraw your consent at any time
5. Sharing Your Data
We do not sell your personal information to third parties. However, we may share your data with trusted partners and service providers who assist us in operating the SkyCrown online casino platform. These include:
- Payment processors and banking partners (e.g., Visa, Mastercard, Skrill, Neteller, cryptocurrency gateways)
- Identity verification and KYC providers
- Game software providers such as Pragmatic Play, NetEnt, Play'n GO, BGaming, Big Time Gaming, and others
- Customer support tools and communication platforms
- Regulatory authorities, law enforcement, or government bodies where legally required
All third parties we engage are bound by confidentiality obligations and are only permitted to use your data for the specific purpose for which it was shared.
6. Cookies and Tracking Technologies
We use cookies and similar technologies on the SkyCrown casino website to improve your browsing experience, remember your preferences, and analyse how our platform is used. The types of cookies we use include:
- Essential cookies — required for core functionality, including secure SkyCrown casino login and session management
- Analytics cookies — help us understand user behaviour and improve the Sky Crown casino app and desktop experience
- Marketing cookies — used to display relevant promotional content based on your interests
- Functional cookies — remember your language preference, currency, and other settings
You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our platform.
7. Data Retention
We retain your personal data for as long as your account remains active and for a period thereafter as required by law or legitimate business purposes. In most cases, we are required to keep transaction records and identity documents for a minimum of five years following account closure, in accordance with our licensing obligations.
8. Your Rights
Depending on your country of residence, you may have certain rights with respect to your personal data when using our Sky Crown Online Casino services. These may include:
- The right to access the personal data we hold about you
- The right to request correction of inaccurate or incomplete information
- The right to request deletion of your data, subject to our legal obligations
- The right to object to or restrict certain processing activities
- The right to data portability in a structured, machine-readable format
- The right to withdraw consent for marketing communications at any time
To exercise any of these rights, please contact us at support@skycrown.com. We will respond to your request within a reasonable timeframe in accordance with applicable law.
9. Security Measures
We at SkyCrown Online Casino take the security of your personal data seriously. We implement industry-standard technical and organisational measures to protect your information against unauthorised access, loss, or misuse. These include SSL encryption, secure data storage, and access controls limiting data to authorised personnel only. While we strive to protect your data, no system is entirely immune to risk, and we encourage you to keep your SkyCrown login credentials private and secure at all times.
10. International Data Transfers
As an international online gaming platform serving players from markets including Australia, Germany, Austria, Canada, New Zealand, and Italy, we may transfer your data to servers or partners located outside your home country. We ensure that any such transfers are conducted with appropriate safeguards to protect your data in accordance with applicable privacy standards.
11. Restricted Jurisdictions
Our SkyCrown Casino platform does not offer services to residents of certain restricted countries, including but not limited to the United Kingdom, United States, Netherlands, Russia, and Ukraine. Players from these regions are not permitted to register or play on our platform, and we will not knowingly collect personal data from individuals in restricted jurisdictions.
12. Responsible Gaming and Data
We use personal data, including your gaming history and behavioural patterns, to support responsible gambling initiatives. This enables us to identify at-risk behaviour and take appropriate action, including applying account restrictions or offering self-exclusion options. We are committed to providing a safe and responsible gaming environment for all players on the Sky Crown casino platform.
13. Changes to This Policy
We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify you via email or a prominent notice on our website. We encourage you to review this page periodically to stay informed about how we protect your information. Continued use of the SkyCrown Online Casino platform following any update constitutes your acceptance of the revised policy.
14. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or the way we handle your personal data, please do not hesitate to get in touch with our team:
- Email: support@skycrown.com
- Live Chat: Available 24/7 directly on our website at skycrown.com
- WhatsApp: Available for VIP members
We are here to help and will do our best to address your concerns promptly and transparently. Thank you for trusting SkyCrown Online Casino with your personal information — your privacy matters to us.
Content updated: July 23, 2026